Last updated: October 2026
Our Commitment
At Brandmorph your satisfaction matters. This policy explains when and how you can return a product and request a refund or replacement.
1. Return Window
You may request a return within 7 days of receiving your order, provided the item is unused, in its original condition, and in the original packaging with all accessories and tags intact.
2. Eligible Items
- Items that arrive damaged, defective, or not as described.
- Incorrect items shipped due to our error.
The following are not eligible for return: items marked as non-returnable or final sale, products with broken seals on earbuds/headphones for hygiene reasons, and items damaged due to misuse.
3. How to Request a Return
Contact us on WhatsApp or by phone with your order number and photos/video of the product. Our team will review your request and share the next steps within 24–48 hours.
4. Refund Processing
Once your returned item is received and inspected, approved refunds are processed within 5–7 business days to your original payment method or as store credit. Cash-on-delivery orders are refunded via bank transfer or easypaisa/jazzcash.
5. Shipping Charges
Return shipping for a defective or incorrect item is covered by us. For change-of-mind returns, the customer bears the return shipping cost and any original delivery charges are non-refundable.
6. Cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, the standard return process applies.
7. Contact Us
For any questions about refunds or returns, please reach us via the phone number and WhatsApp listed in the site footer. We are committed to resolving every concern fairly.